"Three Torches" at the Shanghai Home Expo to Protect Consumers' Legal Rights and Interests

Since the successful holding of the first session of the Shanghai Home Expo in December 2009 , it has been successfully held for three sessions in the first half of this year, with the number of exhibitions ranging from 500 in the first session , reaching 1,000 in the second session , and then in the third session. 1500 ; the exhibition area is 10,000 square meters, 20,000 square meters, and 30,000 square meters respectively; the number of visitors is 15,000 , 28,000 , and 48,000 ; the on-site transaction volume is more than 90 million, 135 million, 230 million ... various types of statistical data Both showed multiple growth.

With the rapid growth of the home expo platform, as a home consumer procurement platform that directly faces the terminal, the home expo organizing committee has always been highly concerned about the legitimate interests of consumers at the home expo site. At the press conference of the 4th Shanghai Home Expo, Mr. Wang Guoping, General Manager of Shanghai Huamo Exhibition Service Co., Ltd., the organizer of Shanghai Home Expo, said: In the future, we will do three things well: First, do good after-sales service; Second, do a good job of nationwide layout; third, open up our online and offline channels ... how to do after-sales service? In the process of organizing exhibitions at the 4th Shanghai Family Fair, there are great performances:

First, the Shanghai Home Expo is a representative of the high-end one-stop home purchase building decoration consumer procurement platform, and has strict requirements on the selection of exhibitors. All exhibitors must be first-line brands, responsible to consumers, with good reputation and perfect after-sales service ... The best manifestation is the furniture exhibition area on the second floor. There are many companies with poor reputation, low product quality, and not first-line brands this year. Book to the booth. Even the old customers of the Shanghai Home Expo will not be able to enter the Shanghai Home Expo platform without keeping up with the pace of the Shanghai Home Expo in terms of reputation, product quality, and after-sales service.

Second, in order to protect the legitimate rights and interests of consumers, the Shanghai Home Expo Organizing Committee signed a "Home Expo After-sales Service Commitment" with each exhibitor participating in the exhibition. Let the infringement of the legitimate rights and interests of consumers be eliminated in the bud, and do a good job at the "source" in advance, so that consumers can purchase with confidence! The attachment is the “Home Commitment After-sales Service Commitment” that must be signed by exhibitors of Shanghai Home Expo.

    Third, in order to protect the rights and interests of consumers, the organizing committee of the home expo specially set up a liaison group for after-sales service to cooperate with the Shanghai Decoration Industry Association to protect the legitimate rights and interests of consumers at the home expo!

Warm reminder of the organizing committee: all the audience will enter the museum with tickets to purchase, tickets worth 10 yuan are now free to send, free shipping to home (Shanghai area)! Ticket link: http: //? Src = tonggao & uid = 003

(Click or copy the link to complete the registration)

annex:

Home Expo After-sales Service Commitment

Our company solemnly promises to the majority of consumers at home fairs:

In the spirit of high quality, high efficiency and development, our company makes the following after-sales service commitments in order to provide customers with perfect and thoughtful services and to avoid the worries of customers purchasing at the home fair:

1. The quality of the products sold by our company is in line with the national standards and strictly implements the national regulations on product after-sales service. From the date of product delivery, we promise to provide consumers with quality after-sales service.

2. From the date of product delivery, disputes caused by product quality and after-sales service issues are all the responsibility of the company. It has nothing to do with the home expo organizing committee and venues. The company will actively provide quality after-sales service to maximize Safeguard the consumer rights and interests of consumers.

3. Our company has set up professional departments and personnel to be responsible for the after-sales service of products sold at the home fair, and fully cooperates with the organizing committee of the home fair to assist consumers in handling after-sales service matters.

Fourth, due to improper handling of after-sales service issues, consumer complaints have caused the brand image of the Home Expo, the Home Expo Organizing Committee has the right to cancel its future exhibition qualifications.

     Hereby commit to!

                                             Committed merchants (seal):

                                                    Representative's signature:

                                                           year    month    day

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